Terms of Service

1.1 Introduction and Acceptance

Welcome to Hirfa ("Hirfa," "we," "us," "our" or "the Platform"), a digital marketplace operated by HIRFA LLC. , a company incorporated under the laws of the Arab Republic of Egypt, with its registered office in Tanta.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you") and Hirfa governing your access to and use of the Hirfa mobile application, website (gethirfa.com), and any related services (collectively, the "Platform"). By creating an account, browsing, booking a service, or otherwise using the Platform, you affirmatively accept these Terms in their entirety. If you do not agree, you must not access or use the Platform.

These Terms apply equally to two categories of Users:

• Service Requesters ("Clients") — individuals or businesses seeking home maintenance and skilled-trade services.
• Service Providers ("Craftsmen") — independent, self-employed tradespeople (plumbers, electricians, carpenters, painters, HVAC technicians, and similar trades) who list their services on the Platform.

1.2 Nature of the Service — Hirfa as a Marketplace Facilitator

Hirfa is a technology marketplace facilitator. Hirfa itself does not perform, supervise, or guarantee the physical execution of any craftsman service. Hirfa's role is limited to:

• Providing the discovery, matching, scheduling, and in-app communication infrastructure;
• Facilitating secure payment collection and settlement;
• Providing dispute-resolution tooling and customer support;
• Performing baseline identity and credential verification of Craftsmen at onboarding.

Craftsmen are independent contractors, not employees, agents, or partners of Hirfa. Nothing in these Terms creates an employment, agency, joint-venture, or partnership relationship between Hirfa and any Craftsman. Craftsmen are solely responsible for the quality, safety, legality, and timeliness of the services they perform, for their own tools, insurance, and tax obligations, and for compliance with any professional licensing requirements applicable to their trade under Egyptian law.

1.3 Eligibility and Account Registration

• You must be at least 18 years old and possess full legal capacity to enter into binding contracts under Egyptian law.
• You must provide accurate, current, and complete information during registration, including a valid national ID number for identity verification.
• Craftsmen must additionally provide: proof of relevant trade experience or certification (where applicable), a valid phone number for OTP verification, and — where legally required for the specific trade — any professional permits or licenses.
• One natural person may hold only one active account per role (Client or Craftsman). Hirfa reserves the right to request re-verification at any time and to suspend accounts pending verification.
• Hirfa reserves the right, at its sole discretion, to refuse, suspend, or terminate registration where information provided is false, incomplete, or where the applicant fails to meet the Platform's trust and safety criteria, subject to providing the User with a general reason for the decision where feasible.

1.4 Booking Mechanics, Pricing, and Commission

• All bookings, quotes, and payments must be processed through the Platform. Displayed prices at the time of booking are estimates based on the information provided by the Client; the final price may be adjusted following an on-site assessment by the Craftsman.
• Any price adjustment following on-site assessment must be explicitly presented to and accepted by the Client in-app before work commences. No verbal price changes outside the app are binding on Hirfa.
• Hirfa charges Craftsmen a service commission of 12%–18% of the gross booking value, deducted automatically from the Craftsman's payout at the time of settlement. The exact percentage applicable to a given trade category or subscription tier is disclosed in the Craftsman's dashboard prior to accepting a job.
• Craftsmen may additionally subscribe to optional paid tiers (e.g., featured-listing placement, premium visibility) as described in the in-app subscription terms, which are incorporated herein by reference.
• Hirfa provides a Phone Masking feature that relays calls and messages between Client and Craftsman through a proxied number, protecting both parties' direct contact details during active bookings.

1.5 Off-Platform Transactions Prohibited

Attempting to arrange payment, future bookings, or direct contact information exchange outside the Platform in order to circumvent Hirfa's commission ("Circumvention") is a material breach of these Terms and may result in immediate account suspension for both parties involved, forfeiture of any pending payouts under Section 1.9, and — where damages to Hirfa are demonstrable — pursuit of civil remedies.

1.6 Cancellation and Refund Policy

• Clients may cancel a confirmed booking free of charge up to 24 hours before the scheduled appointment time.
• Cancellations made less than 24 hours before the appointment may incur a cancellation fee, disclosed at the time of booking, to compensate the Craftsman for reserved time.
• If a Craftsman fails to show up or cancels without reasonable cause, the Client is entitled to a full refund and priority re-matching with an alternative Craftsman.
• Refund requests related to unsatisfactory or incomplete work must be filed as a dispute (see Section 1.7) within 48 hours of job completion.

1.7 Dispute Resolution

Any dissatisfaction with service quality, pricing, or Craftsman/Client conduct must first be raised through Hirfa's in-app Reporting System (see Section 13 of this document suite) within 48 hours of the relevant event. Hirfa's Trust & Safety team will investigate, which may include reviewing in-app chat logs, photos, and payment records, and will issue a resolution (refund, partial refund, re-service, or dismissal) within a target of 5 business days. Hirfa acts as a good-faith mediator but is not obligated to guarantee a particular outcome.

1.8 Two-Way Rating System

Every completed booking triggers a mutual rating prompt: Clients rate Craftsmen and Craftsmen rate Clients on a 5-point scale with optional written feedback. Ratings are publicly visible on user profiles. Manipulating ratings — including posting fake reviews, coercing a rating through threats or incentives, or organizing coordinated review campaigns — is strictly prohibited and subject to immediate account action under Section 1.10 and the Acceptable Use Policy (Section 3).

1.9 Payments, Payouts, and Taxes

• Payments are processed via licensed third-party payment gateways integrated with the Platform. Hirfa does not store full card numbers on its own servers.
• Craftsman payouts are released according to the payout schedule disclosed in-app (typically within 3-5 business days of job completion and Client confirmation), net of the applicable commission and any outstanding fees.
• Each User is solely responsible for any tax obligations (income tax, VAT, or otherwise) arising from their activity on the Platform under Egyptian tax law. Hirfa may be required to report transaction data to Egyptian tax authorities in accordance with applicable law.

1.10 Suspension and Termination

Hirfa may suspend or permanently terminate any account, with or without prior notice where urgency requires it, in cases including but not limited to: identity fraud, payment fraud, off-platform circumvention, harassment or threats directed at other Users or Hirfa staff (including abuse of the OTP/notification system), rating manipulation, repeated cancellations without cause, or any conduct violating Egyptian law. Users may appeal a suspension via support@gethirfa.com; appeals will be reviewed within 5 business days.

1.11 Limitation of Liability

To the maximum extent permitted under Egyptian law, Hirfa's aggregate liability arising from or related to the use of the Platform shall not exceed the total commission fees earned by Hirfa from the specific booking giving rise to the claim in the preceding 90 days. Hirfa is not liable for indirect, incidental, or consequential damages arising from the actual physical performance of craftsman services, which remains the sole responsibility of the independent Craftsman. Nothing in this section limits liability that cannot lawfully be limited under Egyptian law, including liability for gross negligence, willful misconduct, or fraud by Hirfa itself.

1.12 Intellectual Property

The Hirfa name, logo, brand identity (Navy #001D51 / Gold #C9A24B, dragon motif), application, and underlying software are the exclusive intellectual property of HIRFA LLC. Users are granted a limited, revocable, non-transferable license to use the Platform for its intended purpose only.

1.13 Amendments

Hirfa may amend these Terms from time to time. Material changes will be communicated via in-app notice or email at least 15 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

1.14 Governing Law and Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute not resolved through Hirfa's internal dispute-resolution process shall be subject to the exclusive jurisdiction of the competent courts of Kafr El-Sheikh, without prejudice to any mandatory consumer-protection venue rights available to Clients under Egyptian law.

1.15 Contact

General inquiries: support@gethirfa.com · Legal notices: legal@gethirfa.com